Frequently Asked Questions
Everything you need to know about our handcrafted winter apparel.
Where are Wintergreen Northern Wear products made?
Every piece of our apparel is proudly designed, cut, and sewn by hand in our production facility located in Ely, Minnesota.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Custom-made orders are final sale.
How do I care for my technical winter gear?
Most of our products are machine washable in cold water on a gentle cycle. We recommend hanging to dry to preserve the integrity of the technical fabrics and trims.
Do you offer international shipping?
Yes, we ship our northern wear worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How do I determine the correct size for me?
We provide a detailed size guide on each product page. Our gear is designed with a 'Northwoods Fit' to allow for comfortable layering underneath.
Can I have a garment repaired?
We stand by the quality of our craftsmanship. We offer repair services for a nominal fee to help extend the life of your favorite Wintergreen pieces.